Last Updated: September 25, 2025
At Free Crypto Recovery, our services are centered on cryptocurrency investigation, blockchain tracing, transaction analysis, and recovery support.
This Service Policy explains how we approach cases and what you can expect when using our services.
1. Our Approach
Every cryptocurrency loss is different.
We begin by reviewing the information available and identifying the blockchain transactions, wallet activity, and other evidence relevant to the reported incident.
Our approach is based on:
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Evidence-based investigation
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Clear communication
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Transparent expectations
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Responsible blockchain analysis
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No guaranteed recovery claims
Our objective is to help you understand what happened and identify practical next steps where the available evidence supports them.
2. Case Assessment
Each case begins with an assessment of the information provided.
This may include reviewing:
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Transaction hashes
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Public wallet addresses
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Cryptocurrency and network
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Approximate amount involved
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Transaction dates
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Screenshots and supporting documents
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Information about the suspected scam, theft, or platform
Additional information may be requested when necessary.
Submitting a case does not guarantee that an investigation will be undertaken.
3. Blockchain Investigation
Where appropriate, we may analyze blockchain activity to examine the movement of cryptocurrency.
Depending on the case, this can include:
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Transaction tracing
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Wallet activity analysis
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Connected transaction review
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Movement of funds between addresses
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Cross-chain activity where relevant
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Identification of potentially relevant transaction patterns
The scope of an investigation depends on the information available and the characteristics of the blockchain involved.
4. Recovery Support
Our investigation may help establish where cryptocurrency moved and provide information that can support further action.
However, Free Crypto Recovery does not guarantee that cryptocurrency will be recovered.
Blockchain tracing can provide evidence, but recovery may depend on exchanges, wallet providers, third parties, legal processes, authorities, and other circumstances outside our control.
We will not represent a potential recovery as guaranteed.
5. Information We Need
To investigate a case effectively, you may be asked to provide relevant information such as:
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Transaction hash or TXID
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Public wallet address
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Cryptocurrency involved
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Network or blockchain used
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Approximate amount lost
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Date of the incident
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Description of what happened
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Screenshots or supporting evidence
Never provide:
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Private keys
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Seed phrases
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Recovery phrases
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Wallet passwords
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Exchange passwords
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Two-factor authentication codes
These credentials should remain private and should never be provided to someone claiming to investigate your case.
6. Communication
We use the contact information you provide to communicate about your inquiry or case.
You may receive requests for additional information when necessary to continue reviewing the matter.
For your security, verify unexpected requests for sensitive information before responding.
7. Fees & Service Costs
Where a service requires payment, the applicable cost and scope of work should be communicated before the relevant paid service begins.
No payment should be assumed solely because you submitted an initial case inquiry.
Fees may vary depending on the nature, complexity, and scope of the requested service.
Any applicable payment, cancellation, or refund conditions will be communicated as part of the relevant service arrangement.
8. Cases We May Decline
We may decline or discontinue a case where:
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The information provided is insufficient
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The requested service is outside our scope
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The matter involves unlawful activity
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Information cannot reasonably be verified
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Continuing the investigation would create unacceptable legal or security concerns
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The requested action requires authority we do not possess
We may also recommend that a client contact an appropriate legal professional, exchange, financial institution, or relevant authority when that is more appropriate for the situation.
9. Third-Party Coordination
Some cryptocurrency cases involve exchanges, wallet providers, financial institutions, legal professionals, investigators, or government authorities.
We do not control the decisions or response times of these third parties.
Where appropriate, our findings may help organize information that can be presented to a relevant third party.
10. No False Promises
We believe people dealing with cryptocurrency loss deserve clear information rather than unrealistic promises.
We will not guarantee:
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Recovery of stolen cryptocurrency
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Recovery of funds from a scam
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Identification of an anonymous wallet owner
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A specific recovery timeframe
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A particular financial outcome
The purpose of an investigation is to establish what the available evidence shows.
11. Client Responsibilities
Clients are expected to provide information that is accurate to the best of their knowledge and to cooperate with reasonable requests for additional case information.
You are responsible for maintaining the security of your own wallets, accounts, passwords, private keys, and recovery phrases.
We recommend preserving original evidence and avoiding further communication or transactions with suspected scammers until you have considered the appropriate next steps.
12. Changes to Our Services
Our services and procedures may change as blockchain technology, cryptocurrency platforms, regulations, and investigative practices develop.
We may update this Service Policy when necessary.
The latest version published on this page will apply to future use of our services.
Our Service Commitment
Investigate the evidence. Explain what we find. Be clear about what is and isn’t possible.
Free Crypto Recovery is committed to providing cryptocurrency investigation and recovery support without making unrealistic promises about the outcome of a case.
If you have lost cryptocurrency through theft, fraud, a scam, a hacked wallet, or a mistaken transaction, you can begin by submitting the information you have.